DIYTel Information Security Policy
Last Updated: June 17, 2025
Effective Date: June 17, 2025
1. POLICY OVERVIEW
DIYTel is committed to protecting the confidentiality, integrity, and availability of all information assets. This Information Security Policy establishes the framework for securing customer data, business information, and telecommunications infrastructure in accordance with industry best practices and regulatory requirements.
Policy Scope:
- All DIYTel employees, contractors, and third-party service providers
- All information systems, networks, and data processing activities
- Customer data and communications handled by DIYTel
- Physical and virtual infrastructure components
2. INFORMATION SECURITY GOVERNANCE
2.1 Security Organization
Information Security Officer:
- Overall responsibility for information security program
- Reports directly to senior management
- Authority to implement security policies and procedures
- Coordinates incident response and compliance activities
Security Committee:
- Cross-functional security oversight
- Quarterly security reviews and assessments
- Policy approval and update authority
- Risk management and mitigation planning
2.2 Roles and Responsibilities
Management:
- Provide adequate resources for security program
- Approve security policies and procedures
- Ensure compliance with regulatory requirements
- Support security awareness and training initiatives
Employees:
- Follow all security policies and procedures
- Report security incidents and vulnerabilities
- Protect confidential and sensitive information
- Complete required security training
IT Department:
- Implement and maintain security controls
- Monitor systems for security threats
- Perform regular security assessments
- Maintain security documentation and procedures
3. INFORMATION CLASSIFICATION AND HANDLING
3.1 Information Classification
Public Information:
- Marketing materials and public announcements
- General company information
- Published policies and procedures
- No special handling requirements
Internal Information:
- Business plans and strategies
- Employee information (non-sensitive)
- Internal communications and documents
- Standard access controls required
Confidential Information:
- Customer data and communications
- Financial information and records
- Proprietary business information
- Enhanced protection measures required
Restricted Information:
- Personal health information
- Payment card data
- Legal and regulatory documents
- Highest level of protection required
3.2 Data Handling Requirements
Storage Requirements:
- Encryption for confidential and restricted data
- Secure storage locations and access controls
- Regular backup and recovery procedures
- Data retention and disposal schedules
Transmission Requirements:
- Encrypted channels for sensitive data transmission
- Secure email and file transfer protocols
- VPN requirements for remote access
- Digital signatures for document integrity
Access Controls:
- Role-based access permissions
- Regular access reviews and updates
- Multi-factor authentication for sensitive systems
- Audit logging of all access activities
4. NETWORK AND SYSTEM SECURITY
4.1 Network Security Controls
Perimeter Security:
- Next-generation firewalls with intrusion prevention
- Network segmentation and micro-segmentation
- DDoS protection and traffic filtering
- Regular firewall rule reviews and optimization
Network Monitoring:
- 24/7 security operations center (SOC) monitoring
- Intrusion detection and prevention systems
- Network traffic analysis and anomaly detection
- Security incident escalation procedures
Wireless Security:
- WPA3 encryption for all wireless networks
- Guest network isolation
- Regular wireless security assessments
- Mobile device management (MDM) policies
4.2 System Security Standards
Server Security:
- Hardened operating system configurations
- Regular security patching and updates
- Anti-malware protection and monitoring
- System integrity monitoring
Database Security:
- Database encryption at rest and in transit
- Database activity monitoring
- Privileged access management
- Regular database security assessments
Application Security:
- Secure development lifecycle (SDLC)
- Regular application security testing
- Web application firewalls (WAF)
- API security and rate limiting
5. ACCESS CONTROL AND IDENTITY MANAGEMENT
5.1 User Access Management
Account Provisioning:
- Formal user access request process
- Manager approval for all access requests
- Principle of least privilege implementation
- Regular access certification reviews
Authentication Requirements:
- Strong password policies and enforcement
- Multi-factor authentication for privileged accounts
- Single sign-on (SSO) where technically feasible
- Account lockout policies for failed attempts
Access Reviews:
- Quarterly access reviews for all systems
- Annual comprehensive access certification
- Immediate access revocation upon termination
- Segregation of duties enforcement
5.2 Privileged Access Management
Administrative Accounts:
- Separate administrative accounts for IT staff
- Enhanced monitoring of privileged activities
- Just-in-time access provisioning
- Regular privileged account audits
Service Accounts:
- Inventory and management of all service accounts
- Regular password rotation for service accounts
- Monitoring of service account activities
- Documentation of service account purposes
6. DATA PROTECTION AND PRIVACY
6.1 Data Encryption
Encryption Standards:
- AES-256 encryption for data at rest
- TLS 1.3 for data in transit
- End-to-end encryption for voice communications
- Hardware security modules (HSM) for key management
Key Management:
- Centralized key management system
- Regular key rotation procedures
- Secure key storage and backup
- Key escrow for business continuity
6.2 Privacy Protection
Personal Information Handling:
- Privacy by design principles
- Data minimization and purpose limitation
- Consent management and tracking
- Privacy impact assessments
Customer Data Protection:
- Segregation of customer data
- Access logging and monitoring
- Data loss prevention (DLP) controls
- Secure data disposal procedures
7. INCIDENT RESPONSE AND MANAGEMENT
7.1 Incident Response Process
Incident Classification:
- Security incidents vs. operational issues
- Severity levels and escalation criteria
- Impact assessment procedures
- Response time requirements
Response Procedures:
1. Detection and Analysis: Identify and assess security incidents
2. Containment: Isolate affected systems and prevent spread
3. Eradication: Remove threats and vulnerabilities
4. Recovery: Restore systems and validate security
5. Lessons Learned: Document and improve procedures
7.2 Incident Response Team
Team Structure:
- Incident Commander (overall response coordination)
- Technical Lead (technical analysis and remediation)
- Communications Lead (internal and external communications)
- Legal/Compliance Lead (regulatory and legal considerations)
Response Responsibilities:
- 24/7 incident response capability
- Escalation procedures and contact lists
- Evidence collection and preservation
- Post-incident analysis and reporting
8. BUSINESS CONTINUITY AND DISASTER RECOVERY
8.1 Business Continuity Planning
Continuity Requirements:
- Recovery Time Objective (RTO): Under 3 minutes for critical systems
- Recovery Point Objective (RPO): Maximum 1 hour data loss
- Business impact analysis and risk assessment
- Regular testing and validation of continuity plans
Critical System Identification:
- Cloud PBX telecommunications platform
- Customer billing and account management systems
- Network infrastructure and monitoring systems
- Customer support and communication systems
8.2 Disaster Recovery Procedures
Backup and Recovery:
- Daily automated backups with offsite storage
- Weekly disaster recovery testing and validation
- Redundant systems and failover capabilities
- Data restoration procedures and verification
Emergency Response:
- Emergency contact procedures and escalation
- Alternative work arrangements and remote access
- Customer communication during emergencies
- Vendor and supplier coordination
9. VENDOR AND THIRD-PARTY SECURITY
9.1 Vendor Risk Management
Vendor Assessment:
- Security questionnaires and assessments
- Due diligence reviews for critical vendors
- Contractual security requirements
- Regular vendor security reviews
Third-Party Access:
- Limited access based on business need
- Multi-factor authentication requirements
- Monitoring of third-party activities
- Regular access reviews and certifications
9.2 Cloud Security
Cloud Service Providers:
- Security assessment of cloud providers
- Data location and sovereignty requirements
- Encryption and key management in cloud
- Cloud access security broker (CASB) implementation
Service Level Agreements:
- Security requirements in SLAs
- Incident response and notification procedures
- Data breach notification requirements
- Right to audit and assess cloud providers
10. COMPLIANCE AND REGULATORY REQUIREMENTS
10.1 Regulatory Compliance
Canadian Telecommunications:
- CRTC telecommunications regulations
- Emergency services (911) requirements
- Customer privacy and data protection
- Accessibility and service quality standards
Privacy Legislation:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy legislation compliance
- GDPR compliance for European customers
- California Consumer Privacy Act (CCPA) where applicable
10.2 Industry Standards
Security Frameworks:
- ISO 27001 information security management
- NIST Cybersecurity Framework implementation
- Payment Card Industry (PCI) DSS compliance
- SOC 2 Type II attestation
Telecommunications Standards:
- Telecommunications Industry Association (TIA) standards
- International Telecommunication Union (ITU) recommendations
- Voice over IP (VoIP) security best practices
- Session Initiation Protocol (SIP) security
11. SECURITY AWARENESS AND TRAINING
11.1 Employee Training
Security Awareness Program:
- Annual security awareness training for all employees
- Role-specific security training
- Phishing simulation and testing
- Security incident reporting procedures
Training Topics:
- Password security and multi-factor authentication
- Social engineering and phishing awareness
- Data classification and handling procedures
- Incident response and reporting
11.2 Ongoing Education
Continuous Learning:
- Regular security updates and communications
- Industry conference participation
- Security certification support
- Knowledge sharing and best practices
Performance Monitoring:
- Training completion tracking
- Security awareness metrics
- Incident response effectiveness
- Continuous improvement initiatives
12. SECURITY MONITORING AND METRICS
12.1 Security Monitoring
Continuous Monitoring:
- 24/7 security operations center (SOC)
- Real-time threat detection and analysis
- Automated security alerting and response
- Regular vulnerability assessments
Key Performance Indicators:
- Mean time to detect (MTTD) security incidents
- Mean time to respond (MTTR) to incidents
- Number of security incidents and breaches
- Compliance audit results and findings
12.2 Reporting and Communication
Management Reporting:
- Monthly security dashboard and metrics
- Quarterly security program reviews
- Annual security assessment and planning
- Board-level security reporting
Stakeholder Communication:
- Customer security communications
- Regulatory reporting requirements
- Industry threat intelligence sharing
- Public security disclosures when required
13. POLICY ENFORCEMENT AND VIOLATIONS
13.1 Policy Violations
Violation Categories:
- Minor violations (training and counseling)
- Major violations (disciplinary action)
- Severe violations (termination and legal action)
- Criminal violations (law enforcement referral)
Investigation Procedures:
- Prompt investigation of reported violations
- Fair and consistent enforcement
- Documentation of violations and actions
- Appeal process for disputed violations
13.2 Disciplinary Actions
Progressive Discipline:
- Verbal warning and additional training
- Written warning and performance improvement
- Suspension and mandatory retraining
- Termination for severe or repeated violations
Legal Consequences:
- Civil liability for damages
- Criminal prosecution for illegal activities
- Regulatory sanctions and penalties
- Professional licensing consequences
14. POLICY REVIEW AND UPDATES
14.1 Regular Reviews
Review Schedule:
- Annual comprehensive policy review
- Quarterly updates for regulatory changes
- Ad-hoc updates for significant threats
- Post-incident policy improvements
Review Process:
- Stakeholder input and feedback
- Legal and regulatory compliance review
- Technical feasibility assessment
- Management approval and communication
14.2 Change Management
Update Procedures:
- Version control and change tracking
- Impact assessment for policy changes
- Training and communication of updates
- Implementation timeline and monitoring
15. CONTACT INFORMATION
Information Security Officer:
- Email: security@diytel.ca
- Phone: +1 604-635-0700
- Emergency: +1 604-635-0700 (24/7)
Security Incident Reporting:
- Email: incident@diytel.ca
- Phone: +1 604-635-0700
- Online: Customer portal incident reporting
Compliance and Legal:
- Email: compliance@diytel.ca
- Privacy Officer: privacy@diytel.ca
- Legal Counsel: legal@diytel.ca
This Information Security Policy demonstrates DIYTel's commitment to protecting customer data and maintaining the highest standards of information security in our telecommunications services.
